Excent - System Upgrades

=System Upgrades= System upgrades are performed by the Excent technical support team. Our Standard process for this is as follows
 * 1) Login to the Excent server using the ESX virtual server console.
 * 2) Load console and check to see if anyone is remotely connected #Disable logins
 * 3) start a command prompt
 * 4) type
 * 5) Call Excent Support (currently Chad)
 * 6) Excent is currently using join.me for remote desktop functionality
 * 7) Ensure the Excent support is aware that the db is located on a different server (10.10.4.16) and that they have RDP access this server
 * 8) Disable Sophos On-Access scanning. Failure to do so will prevent the Excent installer from working properly.

Upgrade Resources
Terminal Services Resources